At Belmore Cakes, we are committed to providing our customers with high-quality and delicious baked goods. However, we understand that there may be times when you need to cancel your order. Therefore, we have a refund policy in place to ensure that our customers are satisfied with their purchases.
If you need to cancel your order, please inform us via email at info@belmorecakes.com.au at least 24 hours before the scheduled delivery or pick-up time. If you meet this requirement, we will provide you with a full refund.
Please note that we cannot refund any orders on the day of delivery or pick-up, as we bake on order, and your order will have already been prepared. Therefore, it’s important to cancel your order at least 24 hours in advance to avoid any cancellation fees.
We strive to provide our customers with the best possible service and products. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.
